difficulties Citizen Matters, Blogs

Difficulties in booking online on Indian Railways

December 26, 2018 Deepa Mohan

The new IRCTC website should make booking easy, right? Wrong! I booked for a train, and then decided to advance the date of travel. I knew this was possible, but could not find out any

Prevention of access to toilets at the Government Museum, Kasturba Road

February 20, 2018 Deepa Mohan

Today (Tuesday, 20th Feb ’18), I took the children of Pramiti School, aged between 8 and 12 years, to the Government Museum on Kasturba Road. It took us nearly an hour in the traffic to

Stray dogs of Bengaluru

March 31, 2017 Deepa Mohan

There are two strong points of view about stray dogs in our city. One is that they are living beings, and deserve to live like many other creatures who share our living space. The other

We are, according to the traditional calendar,only in Vasant Ritu. But in Bangalore, this is the hot season. The temperature is rising steadily, and so, too, is the demand for water. Sitting on a plateau,

The new 2K!

November 22, 2016 Deepa Mohan

After many visits and several polite requests and “Please”s and “Thank You”s, I finally got some money. Here is my first sighting of the 2K note. Now comes the problem of trying to

The common citizen suffers again.

November 14, 2016 Deepa Mohan

A friend writes: No body questions the intent behind the recent move to demonetize Rs.500 and Rs.1000 notes. It is the ham handed implementation by the Babus, living in their 7th Pay commision cocooned

How tough the process of getting a duplicate licence is!

October 19, 2016 Deepa Mohan

Day before yesterday (22nd June, 2016) my driving licence (along with many other cards and quite a lot of cash, but that’s another story) was stolen. The website told me, I needed to get a

The BMTC Vayu Vajra service is not customer-friendly

March 12, 2016 Deepa Mohan

Bengaluru has a lot of flights landing and taking off in the early hours of the morning. But if passengers are looking for Vayu Vajra buses, they will find that at precisely the hours when

Conserving paper, BESCOM style

November 24, 2014 Deepa Mohan

Me to BESCOM (Bangalore Power) employee: Can I have an ECS Mandate form, please, to enable me to have the monthly power bill amount deducted from my bank account automatically? (The forms are free, and

My complaint to BESCOM: further developments

November 18, 2014 Deepa Mohan

This is my feedback to you on the matter of disconnection of the power supply to my home. Ms. Surekha called me up from the J P Nagar office of BESCOM and informed

My email of complaint to the MD of BESCOM, and his prompt response

November 12, 2014 Deepa Mohan

I emailed Mr Pandey, the MD of BESCOM, as follows: Dear Mr Pandey, I am a very ordinary consumer, and here are the details about me. Name: Mrs Deepa Mohan, Address: xxxxx Consumer no: xxxx

Click the photographs of pedestrians in difficulties, and send!

October 4, 2013 Deepa Mohan

Dear all, After doing a series of pedestrian events called “Come, Cross the Road” to observe and highlight the issues faced by pedestrians on Bangalore roads, Hasiru Usiru is now ready to release the