Me to BESCOM (Bangalore Power) employee: Can I have an ECS Mandate form, please, to enable me to have the monthly power bill amount deducted from my bank account automatically?
(The forms are free, and it took me 3 visits because this gentleman, who is the ONLY one who can disburse these forms, was never in his seat. Today, Hallelujah, he is.)
BESCOM employee: You will need two forms, one to be submitted to us, and one for the bank.
Me; Can I have another form, then, please?
BESCOM employee: (firmly closing the desk in which hundreds of forms are lying about): You can take a xerox of this one in some nearby shop.
I never swear, but if I did, I’d be saying Doubleyou Tee Eff!
“Work to rule” (http://en.wikipedia.org/wiki/Work-to-rule) and malicious compliance. Hope BESCOM (I know Manivannan is no longer with BESCOM, so hoping against hope) will create rules and regulations to prevent this in future.