One of the things I feel very proud about as I travel by the buses of the BMTC (Bangalore Metropolitan Transport Corporation) is the fact that many women conductors are now employed by the organization.
I decided to watch, without any intervention, as one such young woman went about her job on the bus that I was travelling by.
Here she is:
She was quite diligent about asking passengers for their tickets or passes, and unlike some men conductors that I have (alas!) seen, she gave back the necessary change, too, all the time that I watched her.
Apart from the regular duty, there was, apparently, a check at Kasturba Road:
She apparently made the check pretty well, several things were asked and written down and ticked off, and back she got on the bus, and then she and the driver exchanged notes about it for quite some time!
Next time, I won’t be a passive watcher; I will ask for a lot of information…! ⊕
Majority of them do an excellent job, but still there are a couple of them who has not yet bought the concept of customer service. I am a frequent traveller in one of the volvo routes and most of the conductors are so friendly with the passengers, probably bcoz of the pay for value concept of volvo bus service. One of the lady conductors who manages this route behaves very rudely to the passengers with questions like “Without change why do u travel?”, “Cannot stop at whereever people want ” etc etc. Again coming to her second comment, i am also not for buses stopping everywhere, but when there are about 10 passengers to get down at a particular point, its always good to go for exceptions or say politely that the rules doesnt allow that.
They do a swell job. I used to travel by route 201 and a petite lady used to manage the entire length of the trailer bus very well. She had earned the respect of many passengers